Job ID 2017-2033 # of Openings 1 Category Information Technology Type Full-Time Postal Code 75244
US Residential is a Multifamily Property Management Company. We are dedicated to constantly seeking a better way through our commitment to people.
We have an immediate opportunity for a Help Desk Technician to join our team in the Dallas area! This is an excellent opportunity for a detail-oriented individual who enjoys working in a fast paced environment. Successful candidates will have excellent communication skills and must be outcome-oriented.
The Help Desk Technician is responsible for providing technical support to on site and remote users for company supported computers, applications, and platforms. This role will also be responsible for troubleshooting problems, taking the appropriate action, and documenting results. The person in this role will also pro-actively identify reoccurring issues and seek to implement appropriate solutions.
Respond to requests for technical assistance in person, via phone, electronically.
Diagnose and resolve technical hardware and software issues.
Advise user on appropriate action.
Respond to requests after hours and on weekends as part of an on call rotation.
Track and route problems and requests and document resolutions.
Complete IT work log daily (capture time spent working support issues/projects).
Administer help desk software.
Redirect problems to appropriate resource.
High school diploma
A+ Certification (preferred)
3+ years of experience administering and supporting Windows 7 platfor
US Residential is one of the nation's most respected third-party multifamily managers and operators.
We’ve learned that there are no shortcuts to success.We manage way beyond the conventional multi-family portfolio. Our depth of expertise includes senior communities, multiple affordable programs, as well as HUD.
At US Residential, we’re driven by a simple, yet bold, mission: to improve the ...lives of our associates, residents and clients, one relationship at a time. This mission is more than mere words – it’s how we work at US Residential. And it will empower you in ways you’ve never dreamed possible. If US Residential sounds like the kind of place where you can contribute and make a real difference, apply to join our team today.
US Residential is an Equal Opportunity Employer