Position Profile: The ideal candidate for this role is someone who has held the position of Assistant Property Manager; has experience with Nexus or paperless AP; and experience with Compliance Depot. Candidate must be a quick learner and can understands property management processes.
FLSA Status: Non-Exempt
Reports to: IT Manager
Direct Reports: None
Location: Denver Corporate Office
The Yardi Support Specialist (we call it the Application Support Specialist) provides in-house support for assigned software applications and provides computer support for the organization, acting as the liaison to IT. This role requires the Application Support Specialist to be highly responsive, productive, customer service driven, and professional while working as an individual contributor and a part of a team.
Scope of Responsibilities:
* Installs, configures, maintains, and troubleshoots a wide range of software systems. * Provide support resolution via ticketing system, email, phone and other electronic medium. * Provide level 1 support for the Yardi system. * Provide level 1 support for various Property Management software programs. * Maintain database integrity and security by providing user provisioning, password changes, and the termination of user access. * Take ownership of customer requests by prioritizing and routing appropriately and in a timely fashion. * Uses analytical and problem solving ability to work through the complexity of an issue to get to the root of and resolve a software issue. * Performs other related duties as required to accomplish the objectives of the position. * Acts as liaison between the IT department and vendors. * Maintains inventory of hardware, peripheral devices, and software required for the organization. * Trains users on software and hardware.
Specific Knowledge and Skills:
* Strong verbal and written communication skills – able to communicate effectively to a non-technical client base. * Strong and demonstrable customer service background, and interpersonal skills, able to relate to others. * Proficiency in Yardi 7s. * Strong problem solving, analytic, and research skills. * Intermediate to advance knowledge of IT systems including the MicroSoft Office Suite of products. * Ability to learn new software systems quickly. * Team oriented individual with the ability to work independently. * Must be willing to adapt in a diversified team environment.
Education and Work Experience:
* A minimum of an Associate’s Degree in Computer Science; prior job related experience can be used as a substitute for education requirement. * Mid-size to large size company experience desired.
* Minimum of 2 years end-user IT Support experience desired.
Required * 2 year(s): Minimum of 2 years end-user IT Support experience
Required * Associates or better in Computer Science or related field
Required * Property Management Software * Microsoft Office * Yardi
Mission Rock's foundation is a culture of integrity, honesty and transparency at all times from all team members. We have a ground up approach to managing our communities. We encourage our team members to develop and present innovative ideas that are in the best interest of the communities they manage and that will deliver positive results to create value to the investors and residents. We encoura...ge a collaborative management style that delivers the optimum results, while always demonstrating the ultimate respect for one another. The golden rule of treating one another the way they want to be treated is expected from all of our team members. We are driven by our pride, passion and competitive spirit to be the "best in class" Management Company. Our team members are expected to be accountable to deliver on the promises they agree to and to share in the successes.