Under direct supervision of the Senior Director of Marketing Communications, the Communications Manager in Strategic Marketing and Communications serves as the communications account manager for client groups/business units across the college. The Communications Manager develops, creates and executes effective communications plans and strategies that elevate the college’s position and prominence, drive enrollment, and meet fundraising goals. The Communications Manager writes and communicates unique, compelling and consistent brand messages across multiple channels and for internal and external audiences, including faculty and staff, prospective students, alumni and the general public.
Duties & Responsibilities
Serve as communications liaison/account manager for specific client groups at the college. Regularly meet with and build relationships with clients to fully understand their business goals and translate those goals through the lens of strategic college goals.
Communicate client goals and represent client interests to the larger Marketing and Communications team.
Plan, create and execute effective communications strategies and tactics that support delivery of college strategy and business priorities. Specific activities include researching, interviewing, reporting, writing, editing and fact checking a variety of content for client marketing and communications channels, including department/client websites and marketing collateral; individual project communications plans; and large-scale communications plans.
Manage communications projects from start to finish; review all major deliverables to ensure quality standards and client expectations are met; and deliver final products to clients for review.
Manage appropriate client expectations, client communications, conflict resolution and compliance on client deliverables.
Collaborate daily with News Office staff to ensure appropriate communications coverage.
Direct the activities of internal and external partners such as designers, photographers and writers.
Perform other related projects and duties as assigned.
Bachelor’s degree in Journalism, Marketing, Communications or a related field.
7+ years of experience in a fast-paced editorial/communications environment, with strong client and project management skills. At least two of those years in a client account management role within a complex organization.
Superior writing, editing and verbal communication skills.
Highly collaborative and relationship-building style with strong customer service skills.
Proven ability to lead, take charge, and offer opinions and direction with a sense of urgency, drive and energy.
Demonstrated ability to manage multiple projects in a demanding, deadline-driven, team-oriented environment.
Strong command of Associated Press style preferred.
Familiarity with higher education institutions preferred.
At Columbia, we offer a rewarding work environment for our faculty and staff. We take pride in offering competitive benefits with affordable health, dental and vision coverage; flexible spending accounts; commuter benefit program, life and accidental, death & dismemberment coverage; paid and unpaid leave options; work/life benefits; educational assistance programs; and retirement and financial planning benefits.
We invite you to join our talented faculty and staff and become part of our collective aspiration to ensure Columbia prepares students for success in their creative fields through innovation, engagement and real-world experiences.
To ensure consideration, please include a cover letter, salary requirements, and three professional references in your submission.
Position subject to a background screening.
This is a non-union position.
Qualified candidates of diverse backgrounds are encouraged to apply.
Columbia College Chicago, an acclaimed higher education institution set in the heart of Chicago, with over 6,800 undergraduate and graduate students, offering a distinctive curriculum that blends liberal arts, creative and media arts and business.